Screening and earlier diagnosis
Why These Roles Matter
Non-clinical support workers play a vital role in helping patients navigate their care, access services at the right time, and feel supported between appointments.
When integrated effectively, non-clinical support roles can make a real difference, improving patient experience and outcomes while helping practices meet key targets such as the Directed Enhanced Services (DES) and Quality and Outcomes Framework (QOF).
Hear from Dr Claire Riley, GP and PCN Clinical Director, about why these roles matter.
The Roles
Some of the most common additional support roles within primary and community care. Each brings unique skills and focus, working alongside clinical teams to keep patients informed, connected, and supported throughout their journey.
Cancer Care Coordinator
"We're that friendly voice at the end of the phone when people feel worried or confused."
Cancer Care Coordinators guide patients through the cancer pathway — helping them understand what's next, keeping things on track, and linking everyone up along the way.
Watch Naomi and Vienna share their role as Cancer Care Coordinators in the video below.
Key Contributions:
- Coordinates care between primary, community, and hospital teams
- Tracks patients through tests and referrals to prevent delays
- Provides a single, reliable point of contact
- Frees clinicians from administrative follow-ups